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Head of Commercial

Apply now Job no: 492566
Work type: Full time fixed-term
Location: Melbourne - CBD
Categories: Customer Service


  • Drive transformation of our customer experience offer and commercial return
  • Lead, motivate and inspire a high performing team
  • Brand new role working under Melbourne’s iconic Spire


About Arts Centre Melbourne

At Arts Centre Melbourne, we bring people together for remarkable experiences. Sitting beneath our iconic Spire, we’re Australia’s largest and busiest performing arts centre. In 2017– 18, we staged more than 4,000 performances and events and welcomed a record 3.76 million people through our doors. In fact, as a cultural and architectural landmark in our nation’s cultural capital, we’ve showcased the best of Australian and international performing arts for nearly 40 years.

We’re proudly the home of our flagship Resident Companies – The Australian Ballet, Melbourne Symphony Orchestra, Melbourne Theatre Company and Opera Australia – and a range of presenters who collectively bring our stages and spaces to life.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

About the Team

We don’t just host performances. We create remarkable experiences.

The Customer Experience team ensures that ACM places the customer first by creating and delivering experiences of unique value. What we do makes a difference in making Victoria more creative and vibrant, bringing communities together and making the arts more welcoming and accessible.

Whether people visit us to attend a performance, take in an exhibition, jump on a guided tour, use our car park or have a bite to eat, we aim to Earn The Encore for our customers each and every time they visit their Arts Centre. The team delivers an integrated end-to-end customer journey that provides a remarkable experience each and every time.

We are on a journey to transform our approach to customer experience. We are searching for a passionate leader in this brand new role to grow our customer experience offer and generate high levels of commercial return.

About the Role

Create value for customers by leading a high performing team to create remarkable Arts Centre Melbourne experiences that maximise both customer satisfaction and commercial spend.

As a member of the Customer Experience Leadership Team, develop and implement strategy to maximise commercial opportunity as part of our customer experience.

Your Skills and Experience

  • Relevant extensive industry experience in a senior business or sales role.
  • Extensive experience in developing commercial and sales growth opportunities
  • Extensive people leadership experience with a track record of building high performing teams, both culturally and operationally
  • Extensive experience in revenue management to optimise commercial outcomes
  • Demonstrated experience developing and delivering entrepreneurial, commercial focused strategy in a multi-stakeholder environment

For more information please read the  Position Description - Head of Commercial July 2019.pdf

Full-time fixed term (3 years), salary $120,830.17 per annum plus superannuation.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy a number of fantastic benefits including the opportunity to receive complimentary tickets, food & beverage discounts, discounted commuter benefits and onsite-parking, access to wellbeing activities and learning and development programs!

Apply Now!

Please submit your resume together with a cover letter addressing the key criteria by 23 July 2019. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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