• Full-Time ongoing role
• On the job skill development/coaching
• Convenient city location near public transport

About the Role

As a Supervisor, Hospitality, you will help lead our Hospitality teams to deliver exceptional service to our customers across our venues, primarily in our dining outlet, The Barre. We will provide you with development and regular coaching to build your career. You will be working in an exciting and inspiring environment, where we welcome new ideas and praise innovation. You’ll be responsible for actively contributing to the efficient operation and revenue generation of our food and beverage outlets by providing a high standard of customer service, cleanliness, preparation and effective reporting.  

Full-time ongoing position. Band 2.2.15 $66,770.00 plus 11.5% superannuation and leave entitlements.

Your Skills and Experience (Key Criteria)

• Relevant professional qualification in hospitality or an equivalent combination of relevant experience
• Current RSA Certificate
• Advanced cocktail knowledge and regional wine knowledge
• Experience in the delivery of customer service excellence
• Experience in staffing management

For more details, please read  Position Description - Supervisor, Hospitality - EA 2022.pdf

About the Team

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs 
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Deaf and Disabled people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Sunday 6th April 2025. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.