• Multiple casual roles, November start date, training provided
• $23.60 per hour plus 25% casual loading and superannuation
• Great location convenient to public transport

About the Role

You will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows. You will work across our spectacular venues including theatres and the Sidney Myer Music Bowl.

For a glimpse into the variety at Arts Centre Melbourne check out our Instagram.

Experience not required, but some customer service/hospitality experience will be advantageous. We have a supportive and responsive training program.

You will greet and guide customers, anticipate their needs during events and shows, ensure areas are safe and operationally effective, and serve bar food and beverages at intervals.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.

To hit the ground running, you will have good availability in your first month to gain momentum working across all our venues.

Recruitment dates to be aware of:

• 4th October – Assessment Centre/Interview

You must be available on these key dates:

• 8th November - Orientation
• 9th November - Customer Service Training

About the Team

The Ticketing & Visitor Experience team sits within the Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

Your Skills and Experience

• Delivery of customer service that has resulted in successful and enjoyable customer experiences, including:
• Demonstrated experience in the proactive delivery of excellent customer service.
• Ability to deal with difficult situations and visitors in an appropriate manner.
• Quick to identify potential problems and provide appropriate solutions.
• Ability to collaborate, listen, guide and assist other team members in delivering a high-quality service.
• Proven experience with and understanding of current technology, operating systems, and applications; and the demonstrated ability to learn and apply new technology and systems, including upgrades and changes, within a reasonable timeframe.
• RSA requirement

For more details, please read the  Position Description - Assistant Visitor Experience

About Arts Centre Melbourne

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people.

The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite-parking 
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to PeopleAssist@artscentremelbourne.com.au 

Please submit your resume together with a cover letter addressing the key criteria.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.