- Be the face of the iconic Arts Centre
- Champion an exceptional customer experience
- Flexible casual role - internal opportunity only, 2 positions available!
About the Role
You will create remarkable customer experiences for a range of events, from rock concerts to symphony orchestras, First Nations dance performances to Comedy Festival shows and more.
You will greet and guide customers, hirers and contractors, and anticipate their needs during events and shows, operating with flexibility and confident knowledge of our venue and events. You'll liaise with internal teams to ensure a smooth experience for our presenters and customers and ensure areas are safe and operationally effective.
Hours of work vary, with most events at night and on weekends.
Casual position, band 1.3 $28.52 per hour plus 25% casual loading and superannuation.
Your skills and experience
- Significant experience in the delivery of proactive customer service that has resulted in successful and enjoyable customer experience
- Previous experience in conflict resolution and creative problem solving
- Moderate administrative skills
- Moderate PC skills and the ability to use and adapt to technology, systems and applications in use at ACM
For more details please read 
Position Description - Stage Door Keeper, Visitor Experience June 2024.pdf
About the Team
The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.
The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.
Apply Now!
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.
Please submit your resume together with a cover letter by 11:55pm, Sunday 15th June 2025.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
