About the Position

You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.

Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday.

This opportunity is open to internal ACM applicants only.

Variable time B ongoing position (25 hours per week). Band 2.1. $61,635.00 p.a. (pro-rata) plus superannuation.

Your Skills and Experience

• Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences
• Experience with handling and balancing a variety of payment methods
• Basic ticketing experience is an advantage
• General office work with a strong emphasis on computer usage
• May be required to work in an underground office environment

For more information, please read  Position Description Assistant Ticketing Services

About the Team

The Customer Service team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and applications that support all of these areas. 

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs.  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter addressing the selection criteria by the at 11:55pm, Thursday 17th July 2025. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.