• Play a proactive role in shaping the customer experience at Arts Centre Melbourne
• Conveniently located in the heart of the Arts Precinct near public transport
• Full Time ongoing role

About the role

As the Specialist, Ticketing Systems, you will bring a proactive and customer-focussed approach, leveraging your technical expertise to enhance the customer and presenter experience. In this role, you’ll configure ticket builds accurately, provide support and service to our clients and ensure seamless operation within our ticketing systems. Key to your success in this role will be your ability to excel and pivot under pressure, meet deadlines and ensure the accuracy and completion of event settlements.

Full time ongoing position. Band 3.2 $83,666.00 plus superannuation.

Your Skills and Experience (Key Criteria)

• Relevant and practical ticketing industry experience
• Previous client management experience and the ability to develop sales and service solutions.
• High level of attention to detail in a time-pressured environment. Understanding of best-practice ticketing principles across a range of platforms, with the ability to learn and apply new approaches to achieve desired outcomes.
• Ability to make sound commercial decisions in a busy environment.
• Demonstrated experience in using customer data to inform future decision making.
• Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.
• Skills and experience in the use of Tessitura is an advantage.
• Dependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.

For more information about the role, please read  Position Description - Specialist, Ticketing Systems - 2024.pdf

About the Team

The Customer Growth business unit sits within the Performing Arts Pillar and is responsible for:

• The support and delivery of all ticketing solutions for a successful On Sale
• Ticket system management for the organisation through the internal ticketing platform, Tessitura
• The management of the third-party ticketing relationship and processes
• The relationship management with Presenters regarding all things ticketing

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats, or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Sunday 7^th July 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.