• 12 month parental leave cover, training provided
• Recruitment will involve an interview and mock administration exercise
• Experience with HumanForce software (desirable)

About the Role

In the role, you will work collaboratively to support the Resourcing Team to achieve common goals and exceptional service, including; rostering resources, communicating rosters to teams, providing payroll with timely and accurate information, and provide administrative support, including resource reporting and analytics.

Variable-time fixed term position, approx. 22.8 hours per week. Salary Band 2.2, $66,770.00 per annum (pro-rata) plus 11.5% superannuation.

About You

As an experienced administration professional, you will bring:

• Experience in a fast paced environment (essential)
• Experience in rostering large pools of staff in an environment of changing requirements (desirable)
• Experience with HumanForce software (desirable)
• Previous exposure to interpreting complex awards and Enterprise Agreements
• Proven ability to establish and maintain excellent communication and relationship with internal and external stakeholders
• Ability to work under pressure and deliver results within agreed timeframes
• High level of attention to detail
• Strict adherence to the conflict of interest policy is required 
• Excellent planning and organisational skills
• Demonstrated experience with and understanding of current technology, operating systems and applications; and the demonstrated ability to learn and apply new technology and systems, including upgrades and changes, within a reasonable timeframe. 

For more details about the role and our values, please read  Position Description - Administrative Assistant Resources Customer Experience July 2024.pdf

About the Team

The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to PeopleAssist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Sunday 20th October 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.