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Account Manager, Presenter Services

Apply now Job no: 493688
Work type: Full time ongoing
Location: Melbourne - CBD
Categories: Presenter Services

  • Opportunity to use your event management and strong organisational skills
  • Cultivate and strengthen stakeholder relationships
  • Full time ongoing position


About the Role

In this role, you will coordinate event delivery across the precinct, whilst fostering and reinforcing relationships between our Presenters and Arts Centre Melbourne. You will also be responsible for:

  • Project managing a variety of events all at different stages of contracting, planning, scheduling, delivery, financial settlement and review
  • Managing and supporting events through clear communications and documentation within the context of Arts Centre Melbourne’s Event Management Framework
  • Assisting in managing impacts on and competing needs of Presenters throughout the Reimagining Arts Centre Melbourne project
  • Acquiring and distributing event information to internal teams, service providers, stakeholders and Presenters
  • Acting as the key operational contact for Presenters, providing outstanding relationship management within the context of Arts Centre Melbourne’s Presenter Management Framework
  • Identifying and driving ways to improve on our event and presenter management processes

Full Time ongoing position. Band 3.3 Salary $90,164.88 per annum plus superannuation.


Your Qualifications, Skills and Experience

  • Relevant qualification in arts, event or venue management, or equivalent professional experience in the entertainment industry, event or venue management
  • Strong understanding of event delivery processes and ability to identify and implement continuous process improvements
  • Strong attention to detail and time management skills
  • Demonstrated capacity and initiative in the planning and facilitation of events with an ability to manage multiple events simultaneously
  • Ability to deliver a high level of customer service in a high-pressure environment with a pro-active approach to problem-solving
  • Experience in building strong relationships and partnerships with internal and external stakeholders
  • Understanding of current technology and operating systems; experience with Ungerboeck (Momentus), Microsoft Office suite, DocuSign and Adobe programs highly desirable
  • Established relationships with relevant industry networks, Presenters, promoters, artists and commercial partners is desirable

For more details please read Download File Position Description - Account Manager, Presenter Services 2024.pdf


About the Team

The Presenter Services team is responsible for the effective planning, sales and event management of activities by all hirers of Arts Centre Melbourne venues, as well as exploring opportunities for business growth and collaboration with our Presenters.


About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.


Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

  • Complimentary tickets
  • Discounts at food & beverage outlets
  • Discounted commuter benefits and onsite parking 
  • Access to wellbeing activities and learning and development programs, and the Smiling Mind app.  
  • Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  


Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to

Please submit your resume together with a cover letter by 11:55pm, Wednesday 3rd July 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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